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01. Customer classification manage

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Classify customers according to the size of customers, market position, credit, product share, cooperation and other factors, and arrange special docking personnel; And establish the contact list of major customers, and investigate customers every six months by means of visits, telephone calls, email messages, etc., so as to understand the quality and assembly of products at customers' premises.

02. Pre-preparation of service

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According to the quality assurance and service commitments made to customers in the contract, make records of the installation and debugging agreement, user unit, address, contact information, product name, model and specification, product number, delivery time, etc., and provide various services to customers in time as required.

03. Product on-site service

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Product installation and commissioning personnel shall strictly implement the code of conduct of the company's outgoing installation and after-sales service personnel. After the product installation and commissioning, the customer shall evaluate the on-site service on the on-site service sheet.

04. Customer information feedback

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After the product is put into use, customers will provide 24hrs technical support to solve the product quality and after-sales service problems required by WeChat, QQ, nail, E-mail, letter, telephone, etc., so as to meet the customer's use requirements until the customer is satisfied.

05. Return product maintenance

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When there is a problem with the product used by the customer and it can't be solved at the scene, communicate with the customer in time to return the defective products and provide maintenance services.

06. Customer visit

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n order to strengthen communication with customers, establish a good cooperative relationship, organize visits to customers, and follow up customer needs to improve product and service quality.

07. Evaluation of customer satisfa

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Organize and implement customer satisfaction survey regularly, focusing on "dissatisfaction" until the measures are implemented.

08. Customer special demand manage

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Identify the list of customers' special requirements and formulate response measures.

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